In the contemporary landscape of customer service, the paradigm has shifted. Gone are the days when customers relied solely on company representatives to provide information and resolve concerns. A customer portal, accessible via website or a mobile app, offers self-service options appreciated by customers and businesses alike. 

These portals, some powered by AI, transcend traditional limitations by offering round-the-clock representation with high efficiency and reduced overhead. These also enhance productivity by shouldering routine tasks and improving customer satisfaction. Portal functionality frees human resources allowing them to pivot towards more value added tasks.

NetSuite customer access, including SuiteCommerce MyAccount, offers innovative self-service. This dynamic platform helps streamline billing, expedite payments and shorten the journey from quote to sale. Furthermore, intuitive drag-and-drop tools help facilitate the organization of resources including how-to guides and FAQs.

In this new era of customer-centricity, placing the power of resolution into the hands of consumers elevates the customer experience and unlocks potential growth. Read the article and schedule an introductory call with RCP, a NetSuite Partner, to learn more: https://calendly.com/rapidcloudpartners/introductory-call.